What helps people manage stress and anxiety in order to feel more valued and happier at work? According to Lisa E. Papp, the answer is astoundingly simple: having management express their gratitude for contributions employees make. The same goes for the company’s clients, who may leave if they feel taken for granted.
Using the latest scientific research from the Greater Good Science Center, University of California, Berkeley, and her years of experience in sales and customer service, Lisa can stimulate a discussion on proven ways gratitude can increase your audience members’ on-the-job happiness and productivity. As leader of PracticalGratitude.com, she can discuss:
- What gratitude is (it’s more than just manners or expressing appreciation for a gift).
- Why companies need to focus on looking for the good in employees rather than what they do wrong.
- The two most important words often missing from texts, phone messages and e-mails.
- Why it’s important to treat your employees as well as you treat your customers.
Listeners can apply to participate free in a Beta version of the online program The Productive Power of Gratitude. Also, a free trial of gratitude greeting card creating/mailing software and more free downloads at PracticalGratitude.com.
CREDENTIALS: Lisa E. Papp, PracticalGratitude.com founder, has 25 years’ experience in direct and retail sales including Nordstrom, retail management, customer service, and marketing for organizations including the American Institute of Architects. Jamie L. Olson, M.Ed, PracticalGratitude.com program director, has 15 years’ experience educating youth and adults in various settings.
AVAILABILITY: Washington State, nationwide by arrangement and via telephone
CONTACT: Lisa Papp (206) 335-1278 or (360) 312-4326 (WA); firstname.lastname@example.org; www.PracticalGratitude.com